Terms of Service

Welcome to MediNote. These Terms of Service ("Terms") govern your use of the MediNote telehealth platform and services operated by MediNote Telehealth Inc. ("MediNote", "we", "us", or "our"). By accessing or using our services, you agree to be bound by these Terms.

1. Eligibility

To use MediNote, you must:

• Be at least 18 years of age, or have parental/guardian consent
• Be a resident of Canada
• Have access to a telephone for consultations
• Provide accurate and complete registration information
• Maintain the security of your account credentials

2. Description of Services

MediNote provides a telehealth platform connecting patients with licensed Canadian healthcare providers. Our services include:

• Virtual consultations via secure phone calls and chat messaging
• Medical documentation including sick notes, medical certificates, and forms
• Travel health consultations and clearances
• Referrals to in-house specialists
• Electronic prescriptions sent to pharmacies

All healthcare services are provided by independently licensed physicians and nurse practitioners who are registered and in good standing with their respective provincial regulatory colleges.

3. Limitations of Telehealth

You understand and acknowledge that:

• Telehealth is not a substitute for in-person medical examination when required
• Healthcare providers may determine that telehealth is not appropriate for your condition and recommend in-person care
• Technical failures may interrupt or delay your consultation
• Our services are designed for non-emergency medical needs only
• All medical decisions remain between you and your healthcare provider

4. User Responsibilities

By using MediNote, you agree to:

• Provide accurate, complete, and truthful health information
• Keep your account credentials confidential and not share them
• Notify us immediately of any unauthorized access to your account
• Use our platform only for lawful purposes
• Not impersonate another person or misrepresent your identity
• Be available at your scheduled appointment time with a working phone
• Be in a private location suitable for discussing health matters

5. Fees and Payment

Service fees are displayed before you confirm your booking. Payment is processed securely through Stripe at the time of booking. We accept all major credit cards, debit cards, Apple Pay, and Google Pay.

Current Service Pricing

• Sick Notes: $55
• Medical Forms: $150
• Travel Consultations: $100
• Specialist Referrals: $75

Prices are in Canadian dollars and subject to change. Current prices are always displayed at the time of booking.

6. Cancellation and Refund Policy

We understand that plans can change. Our cancellation policy is as follows:

• 24+ hours before appointment: Full refund
• 2-24 hours before appointment: 50% refund
• Less than 2 hours before appointment: No refund
• No-shows: No refund

If a healthcare provider cancels your appointment, you will receive a full refund automatically. If technical issues on our end prevent your consultation from taking place, you will receive a full refund or the option to reschedule.

To cancel an appointment, log into your dashboard and select the cancellation option, or contact our support team.

7. Privacy and Health Information

Your privacy is important to us. Our collection, use, and disclosure of your personal health information is governed by our Privacy Policy and complies with:

• Personal Health Information Protection Act (PHIPA) – Ontario
• Personal Information Protection and Electronic Documents Act (PIPEDA) – Canada
• Applicable provincial health information legislation

By using our services, you consent to the collection, use, and disclosure of your health information as described in our Privacy Policy.

8. Medical Records and Documentation

All medical documents generated through MediNote (including sick notes, prescriptions, and medical certificates) are:

• Signed by licensed Canadian healthcare providers
• Legally valid for their intended purposes
• Stored securely in your patient portal
• Available for download at any time

Medical records are retained in accordance with regulatory requirements (minimum 10 years from date of last entry).

9. Intellectual Property

The MediNote platform, including its design, logo, content, and software, is owned by MediNote Telehealth Inc. and protected by Canadian and international intellectual property laws. You may not:

• Copy, modify, or distribute our platform or content
• Reverse engineer or attempt to extract source code
• Use our trademarks without written permission
• Create derivative works based on our platform

10. Disclaimer of Warranties

While we strive to provide high-quality services, MediNote is provided "as is" and "as available" without warranties of any kind, either express or implied. We do not warrant that:

• The platform will be uninterrupted or error-free
• Any specific health outcome will result from using our services
• The platform will meet all your requirements

Medical advice and treatment decisions are made by independent healthcare providers and are subject to their professional judgment.

11. Limitation of Liability

To the maximum extent permitted by law, MediNote Telehealth Inc. shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of or inability to use our services.

Nothing in these Terms limits liability that cannot be excluded under applicable law, including liability for gross negligence or willful misconduct.

12. Indemnification

You agree to indemnify and hold harmless MediNote Telehealth Inc., its officers, directors, employees, and agents from any claims, damages, or expenses arising from:

• Your violation of these Terms
• Your misuse of the platform
• Your provision of false or misleading information
• Your violation of any applicable law

13. Account Termination

We may suspend or terminate your account if you:

• Violate these Terms of Service
• Engage in fraudulent or abusive behavior
• Provide false information
• Fail to pay for services

You may delete your account at any time by contacting support. Upon termination, your right to use the platform ceases, though we retain medical records as required by law.

14. Governing Law

These Terms are governed by and construed in accordance with the laws of the Province of Ontario and the federal laws of Canada applicable therein. Any disputes shall be resolved in the courts of Ontario, Canada.

15. Changes to Terms

We may modify these Terms at any time. Material changes will be communicated via email or prominent notice on our platform. Your continued use of MediNote after changes become effective constitutes acceptance of the updated Terms.

16. Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.